Welcome to CustOmrah! We invite you to carefully read our general terms of use before using our website and mobile application. By accessing CustOmrah, you unconditionally accept these terms and commit to respecting them. If you do not agree with any of the clauses stated below, please refrain from using our services.
The use of CustOmrah is reserved for individuals who have the legal age to enter into contracts. By accessing our services, you declare to be of legal age in your jurisdiction of residence. If you are using CustOmrah on behalf of a company or entity, you declare that you have the necessary authority to bind that company or entity to these terms.
To access certain features of CustOmrah, registration and the creation of a user account may be required. You are responsible for maintaining the confidentiality of your identification information and for ensuring the security of your account. Any activity performed under your account is your sole responsibility.
We reserve the right to update, modify, or replace these terms of use at any time. Changes will be effective upon their publication on our website. It is your responsibility to regularly review these terms to stay informed of any changes.
By continuing to use CustOmrah after the publication of changes, you accept the updated conditions. If you do not accept the changes, please stop using our services.
You commit to using CustOmrah responsibly and to comply with all applicable laws and regulations. Any inappropriate, fraudulent, or unethical behavior may result in the suspension or termination of your account.
By using CustOmrah, you guarantee the accuracy and completeness of the information provided during registration, reservation, or any other interaction with our platform. You are responsible for updating your information in case of changes.
You acknowledge and agree that all intellectual property rights associated with CustOmrah, including trademarks, logos, texts, and images, belong to CustOmrah or our partners. Any unauthorized use of these elements is strictly prohibited.
You may not assign, sell, or transfer your CustOmrah account to a third party without our prior written consent. We reserve the right to refuse or limit access to our services at any time and for any reason.
CustOmrah offers an online platform facilitating the reservation of services for pilgrims, including, but not limited to, the reservation of private drivers, guided tours, and other travel-related services for pilgrims performing the Umrah.
While we strive to ensure the constant availability of our services, temporary interruptions may occur for reasons of maintenance or due to circumstances beyond our control. We are committed to minimizing these interruptions and to informing you in advance if possible.
CustOmrah reserves the right to modify, suspend, or discontinue any or all of its services at any time, with or without notice. We will endeavor to inform you of any significant change that could affect your experience.
By using our services, you agree to respect the policies and specific procedures associated with each type of service offered. These obligations may include booking deadlines, cancellation conditions, and other specific guidelines for each service.
While we strive to provide quality services, CustOmrah cannot guarantee the accuracy, completeness, or relevance of information provided by third parties, such as private drivers or tour guides. We decline any responsibility for harm resulting from these third-party services.
To reserve services on CustOmrah, users can navigate the platform, choose the desired services, and follow the indicated reservation process. Specific details, including costs, schedules, and conditions associated with each service, will be clearly presented before the confirmation of the reservation.
Once the reservation is made, CustOmrah will send a confirmation to the user, summarizing the details of the reservation. It is the user's responsibility to verify the accuracy of this information and to inform us immediately in case of errors.
Fees related to the reserved services will be clearly indicated before the confirmation of the reservation. Payments can be made via the payment methods available on the platform. CustOmrah reserves the right to change rates at any time, but these changes will not affect reservations already confirmed.
Users may be allowed to modify or cancel their reservation, subject to the specific conditions associated with each service. Cancellation fees may apply according to the policy in force at the time of reservation.
Users are responsible for providing accurate information during the reservation process. CustOmrah declines any responsibility in case of errors resulting from incorrect data provided by users.
The rates for CustOmrah services are clearly indicated on the platform. They may vary depending on the type of service, season, ongoing promotions, and other factors. Users are invited to consult the pricing information before confirming any reservation.
Payments can be made via the means of payment accepted by CustOmrah, such as credit cards, electronic wallets, or other specified methods. Users must ensure they have the necessary funds to cover the costs associated with their reservations.
Once payment is made, users will receive a payment confirmation and, if necessary, a detailed invoice. It is important to keep these documents for future reference.
CustOmrah reserves the right to modify its rates at any time. These changes will not affect reservations already confirmed but will be applicable to future reservations.
CustOmrah implements security measures to protect users' payment information. In case of suspected fraud, additional checks may be carried out, and CustOmrah reserves the right to cancel any reservation in case of suspicious activity.
Users can cancel their reservations in accordance with the specific cancellation policy of each service. The details of this policy will be clearly indicated during the reservation process. CustOmrah reserves the right to charge cancellation fees in accordance with this policy.
Refunds will be processed in accordance with the refund policy in effect at the time of cancellation. Timelines and procedures may vary depending on the type of service booked. CustOmrah commits to processing refunds quickly and efficiently.
CustOmrah reserves the right to cancel a reservation in the case of exceptional circumstances, such as logistical problems or factors beyond our control. In such cases, users will be informed as soon as possible, and appropriate alternatives or refunds will be offered.
Users are responsible for reading and understanding the cancellation policies before making a reservation. Failure to adhere to these policies may result in cancellation fees or the loss of the right to a refund.
Users commit to using CustOmrah in accordance with all applicable laws and regulations. Any illegal, fraudulent, or unethical behavior will be severely sanctioned, possibly leading to account termination and legal actions if necessary.
Users must respect the rights and privacy of other users of CustOmrah. Any discriminatory, harassing, or offensive behavior is strictly prohibited.
Users are responsible for providing accurate and up-to-date information during registration and reservation. CustOmrah declines any responsibility in case of harm resulting from inaccurate or outdated information provided by users.
Users are responsible for maintaining the confidentiality of their account credentials. Any activity carried out under an account is the responsibility of its holder. CustOmrah must be informed immediately in case of loss, theft, or unauthorized disclosure of credentials.
Users commit to using CustOmrah services responsibly and respectfully, adhering to the specific policies associated with each type of service booked.
It is important to note that the authorities reserve the right to deny access to certain individuals within the holy sites based on specific criteria, including but not limited to behaviors deemed inappropriate or not in compliance with Saudi laws, wearing attire considered inadequate, or the presence of very young children deemed too young for certain places. Each participant is responsible for adhering to these directives to ensure a safe and respectful environment. CustOmrah shall not be held responsible in the event of entry refusal imposed by these authorities.
CustOmrah collects and uses personal information of users in accordance with its privacy policy. Details on the types of data collected, the purposes of their use, and how they are protected are described in this policy.
CustOmrah takes appropriate security measures to protect user data from unauthorized access, disclosure, alteration, or destruction. This includes the use of standard security protocols and encryption technologies.
Personal information of users will not be shared with third parties without their consent, except if necessary to provide the requested services or in compliance with legal obligations.
Users are responsible for the security of their account, including choosing a strong password and regularly updating their identification information. CustOmrah declines any responsibility in case of unauthorized access resulting from user negligence.
In case of a data breach affecting users, CustOmrah commits to notify them as quickly as possible in accordance with applicable laws.
All content on CustOmrah, such as texts, graphics, logos, images, videos, user interfaces, and other materials, are protected by copyright. Users commit to respecting these rights and not to reproduce, distribute, or use these contents without authorization.
The trademarks, logos, and names associated with CustOmrah are registered trademarks of the company. No right to use these trademarks is granted to users without prior written authorization.
CustOmrah grants users a limited, non-exclusive, and non-transferable license to use the platform in accordance with these general terms. This license does not confer any intellectual property rights on the contents of CustOmrah.
By submitting comments, suggestions, ideas, or any other content to CustOmrah, users grant the company a non-exclusive, free, irrevocable, and worldwide right to use, reproduce, modify, distribute, and display this content.
CustOmrah respects the intellectual property rights of third parties. Users are invited to report any suspected copyright or trademark infringement to allow CustOmrah to take appropriate action.
CustOmrah reserves the right to modify, update, or revise these general terms and conditions of sale at any time. Changes will be effective upon their publication on the CustOmrah website. It is the responsibility of users to regularly review these terms to be informed of any changes.
In the event of substantial modifications, CustOmrah commits to informing users through notifications on the platform, by email, or any other appropriate means. Users will be invited to accept the new terms to continue using CustOmrah services.
By continuing to use CustOmrah services after the publication of modifications, users acknowledge and accept the new general terms and conditions of sale. If a user does not accept the modifications, they must cease using CustOmrah services.
The effective date of the modified general terms will be clearly indicated. Users are encouraged to regularly check the date of the last update.
In case of a dispute between a user and CustOmrah, the parties commit to seeking an amicable solution before resorting to legal proceedings. Users are encouraged to contact CustOmrah directly to try to resolve any disagreement.
If the dispute cannot be resolved amicably, the parties agree to resort to arbitration. The arbitration will be conducted in accordance with the prevailing arbitration rules and will be binding. The results of the arbitration will be final and binding on all parties.
Users waive the right to participate in class actions, collective lawsuits, or similar procedures against CustOmrah. Any dispute will be resolved individually through arbitration, in accordance with these terms.
These general terms and conditions of sale are governed by the laws in force in the jurisdiction of CustOmrah. Any dispute will be interpreted in accordance with these laws.
If a provision of mandatory arbitration is not applicable, users agree that any dispute shall be brought before the competent courts of the jurisdiction of CustOmrah.
CustOmrah provides its services "as is" and makes no representation or warranty as to their availability, reliability, accuracy, or suitability for a particular purpose. CustOmrah expressly disclaims all warranties, whether express or implied.
In no event shall CustOmrah, its employees, partners, or suppliers be liable for direct, indirect, incidental, special, or consequential damages resulting from the use or inability to use CustOmrah services, even if CustOmrah has been informed of the possibility of such damages.
CustOmrah cannot be held responsible for delays, interruptions, or malfunctions resulting from circumstances beyond its control, such as natural disasters, acts of terrorism, conflicts, network failures, or computer system failures.
CustOmrah acts as an intermediary for booking third-party services such as private drivers and tour guides. The responsibility for the actual provision of these services lies with the concerned third-party providers, and CustOmrah cannot be held responsible for their actions or omissions.
Users agree to indemnify and hold CustOmrah, its employees, partners, and suppliers harmless from any liability resulting from violations of these general terms or actions on their part.
CustOmrah provides a dedicated customer service to answer users' questions, resolve potential issues, and provide general assistance. Users can contact our customer service team via the communication channels specified on our website.
CustOmrah encourages users to share their feedback, suggestions, or concerns regarding their experiences on the platform. User feedback is valuable in helping us to continuously improve our services.
Official communications from CustOmrah, including notifications of changes to the general terms and conditions of sale, will be published on the platform, sent by email, or through other appropriate channels. It is the responsibility of users to regularly check these notifications.
CustOmrah's contact details, including email addresses, telephone numbers, and other contact information, are available on our website. Users are encouraged to use these channels for any official communication.
