Last Modified Date: Januray 21, 2024
1. Introduction
Welcome to CustOmrah. Our commitment to protecting your privacy is fundamental. This privacy policy explains our approach to the collection, use, sharing, and protection of your personal information.
2. Information Collection
2.1 Personal Information
Name, email address, phone number, and other details necessary for account creation.
2.2 Visa Information and Required Documents
Personal details, passport information, travel history, and other data required for processing e-visas, in particular.
2.3 Financial Data
Payment information for processing transactions on our platform.
2.4 Navigation Data
Use of our site and application, collected via cookies and similar technologies.
3. Use of Information
- Processing E-Visas: Using detailed information for processing e-visas for Omra or Hajj.
- Service Improvement: Analyzing data to optimize our services and offerings.
- Communication: Sending important information, updates, and promotional offers.
- Legal Compliance: Using data to comply with regulations and legal requests.
4. Information Sharing
- Government Authorities: For processing e-visas.
- Service Partners: Service providers necessary for the operation of our platform.
- Business Transfers: In the context of mergers, acquisitions, or asset sales.
- Legal Compliance: When required by law.
5. Data Security
- Protection Measures: Advanced security protocols to protect your information.
- Staff Training: Raising awareness and training our staff on data security.
6. Your Rights
- Access and Control: Right to access, correct, or delete your information.
- Consent: Right to withdraw consent at any time.
- Complaints: Right to lodge a complaint with a data protection authority.
7. Data Retention
Data retention period: Retaining data for the duration necessary for the purposes for which they are processed.
8. Policy Modifications
Updates: Periodic revisions and updating of this policy.
9. Contact
Questions and Concerns: Contact us via the contact form on the website https://customrah.com/en/contact for any questions related to this policy or your personal data.
